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Samsung smart tv exits wifi menu automatically

by theitalianz333 / May 21, 2014 10:49 PM PDT

So,the other day i decided to change my Samsung tv 's wifi settings, but for some reason the tv will start searching for a network and for maybe 1 Second will show the available wifi networks before closing out of the application completely. Obviously this makes it impossible to select a network let alone change any settings. If anyone has any ideas as how to fix this i. All ears. Thanks in advanced

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Clarification Request
Re: Samsung smart tv exits wifi menu automatically
by Samsung_HD_Tech Samsung staff / May 22, 2014 2:45 AM PDT

Hi theitalianz333,

I'm very sorry to hear that has happened. In order for me to help you most accurately, please provide the complete model code for this device.

HD Tech

All Answers

Best Answer chosen by theitalianz333

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Sounds like a recent discussion
by R. Proffitt Forum moderator / May 21, 2014 11:01 PM PDT

In their case it was a button on the TV that was stuck/intermittent. The TV had to be repaired. I'd call it in but my bet is they'll have you check or update the firmware.

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by theitalianz333 / May 22, 2014 4:54 AM PDT

Thank you for your reply Bob, the firmware is all up to date but i will check on the button problem you mentioned, thank you

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Model number
by theitalianz333 / May 22, 2014 4:59 AM PDT
In reply to: Continued..

Also to the first poster Thank you for the quick reply, and my model number is UN32EH5300FXZA

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Is this new?
by R. Proffitt Forum moderator / May 22, 2014 5:10 AM PDT
In reply to: Model number

Why I ask is that 32 inch models don't get in home warranty repairs. If it's new I'd exchange it fast.

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by theitalianz333 / May 22, 2014 5:18 AM PDT
In reply to: Is this new?

Ah i see, bad luck for me i guess lol its about two years old, its not a huge problem yet since it connects to the internet, it just worries me if i ever have to change the network it connects to, i probably wont be able to without reseting the tv to factory defaults. Thank you again for the help

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by R. Proffitt Forum moderator / May 22, 2014 5:34 AM PDT
In reply to: Continued...

I rarely need to reset these. I change it to wired, OK that, then back to wireless and it scans for networks and then I enter in the passcode. I wonder why there are such bugs like that but knowing to switch to wired and back seems to have worked for me.

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Ill give that a try
by theitalianz333 / May 22, 2014 7:44 AM PDT
In reply to: Or....

Thanks again Bob have a good one

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Samsung & Wi-Fi
by JemieH / July 5, 2014 11:24 PM PDT

I have had this problem for months now. I have talked with the Samsung call center, who told me to download the upgrade by saving the the upgrade from the website on a usb memory stick, which did not work. The wi-fi would come in and out. While it was in, I got the upgrade, which did not fix the problem. I started using my blu-ray, which is also Samsung, to watch Netflix or Vudu. I have emailed Samsung many times and get no response. Sure wish I had bought a different brand smart tv.

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If you have a service issue, try the top post about that.
by R. Proffitt Forum moderator / July 6, 2014 1:47 AM PDT
In reply to: Samsung & Wi-Fi
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Same Issue. No solution yet. Is it a hardware problem?
by twinsnapper / November 22, 2015 5:07 PM PST
In reply to: Samsung & Wi-Fi

11/22/15: Same problem as described above by Italianz and JemieH. Updated firmware via USB and no improvement. Suspect hardware problem with either wifi module or main board. Am open to suggestions. Wifi connected reliably in past, but now not at all other than one out of 200 attempts in which it momentarily reconnected then was lost again.

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If any of the above ideas failed.
by R. Proffitt Forum moderator / November 22, 2015 5:20 PM PST

And you can bring yourself to use a WiFi client device, you arrange for repair.

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