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Samsung smart TV Ethernet port slower than WiFi connection ?


I have recently bought a Samsung Smart TV model UE65JU7000. And I have found that its Ethernet wired connection is very slow and only gets up to 10 MBps download speed and about 20 Mbps upload. At home I have a 200/200 mbps fiber connection, so it should clearly perform better than that. And in fact when I connect the TV through wireless I can get it up to 40 mbps download speed or even higher.

Why is the performance of the Ethernet adapter so poor? Any ideas? Is there something that I could do to get a download speed close to the 100 mbps that the 10/100 Ethernet interface should support?

And finally, this is to Samsung guys, why is a Smart TV not shipping with a decent Gigabit ethernet port if they are even included in cheap network switches? It is very frustrating to buy an expensive product like this one just to find out that it is so limited in its performance.

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Usually caused by handmade Ethernet cables. But here's the rub. Netflix even at HD needs less than 10megabit.

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It is not a cable problem

Thanks for the reply. I have tested it with 2 different cables, none of them handmade. Both of the cables are Gigabit capable and when connected to my PC they reach 200 mbps (the speed supported by my fiber) in the tests.

So it must be a problem of the TV, not the cable.

I would like to have more than 10 mbps to see Netflix in 4K.

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Back to Samsung.

Could be a hardware failure. Did you return the set and try another?

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Samsung doesn't think this is a problem

I talked to Samsung support and they told me that:

1) the speed that their tools see is higher than the one that reports to me (about 30 mbps instead of 10 mbps)

2) the Ethernet port of a TV "is not as fast" as the Ethernet port of a PC so I should not expect to reach the same throughput of a PC with the TV. I don't understand the reasoning behind this. Probably they have a crappy network software and that's the problem.

So I don't think they are willing to replace the unit (and if the problem is in the network firmware this won't fix anything).

If someone with the same or similar TV could test the Ethernet speed we could know whether this is a hardware issue or just a limitation of the software.

Any one with this model or similar?

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Then you should place your vote.

Since seller and maker don't give you a good answer or fix it, the return counter is next.

Let me be clear because of Samsung's penchant for PIA (advertising) in their smart TVs I continue to ignore and disable the smart hub. They can invest millions but until they start listening to the consumer instead of treating them like a captive audience, my choice is to forget their smart offerings. finds that Samsung has extended their intrusions into the HDMI inputs as well.

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