Samsung forum


Samsung Smart TV Browser stopped getting

by fswg / October 28, 2014 8:02 AM PDT

In Jan 2014 we bought a Samsung Smart HDTV UN40EH5300F from Costco. Until about 4 weeks ago the browser worked well, but then it suddenly stopped accessing the website, saying "Server not found". Depending on who answers, Samsung says, most recently, they upgraded their security, and so now our now set's browser can't get this website. We are very upset because taking courses on this website was our primary motivation for buying the set. Why would an "Update" degrade the service? Any suggestions? We have spent many hours on the phone with both Samsung and Costco, so far to no avail.

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All Answers

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And the USA demanded it
by R. Proffitt Forum moderator / October 28, 2014 8:38 AM PDT
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Type in IP address
by fswg / October 28, 2014 10:09 AM PDT

We typed in the IP address which we looked up for coursera, and although we got lots of pages of statistics about coursera, we could not get into the site. Same message, "server not Found" Thanks anyway.

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Didn't ask to try IP addresses.
by R. Proffitt Forum moderator / October 28, 2014 10:56 AM PDT
In reply to: Type in IP address

So you didn't try the usual, Samsung didn't offer it so where from here?

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Have reset factory defaults, cleaned the cache.
by fswg / October 28, 2014 11:34 AM PDT

We tried all the ordinary things, cleared the cache, history, reset to factory defaults, all the things the tech people at Samsung suggested. Right now we are waiting to hear from Costco. Hope they talk to Samsung.

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Sorry to read that.
by R. Proffitt Forum moderator / October 28, 2014 12:32 PM PDT

Not what I suggested so let's let them deal with it.

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Don't understand what DNS change is
by fswg / October 29, 2014 1:29 AM PDT
In reply to: Sorry to read that.

Clearly I don't understand what yu mean by a DNS change. Am always eager to learn.

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For example.
by R. Proffitt Forum moderator / October 29, 2014 2:19 AM PDT

On I can type "How to use the Google DNS?"

Samsung tech support had me change my DNS server to and it was set to (my router). Their solution worked. My prior setting was working just fine so I do not know what changed. However changing it to the Google DNS server worked.
is a common refrain but I take it Samsung's support didn't note that.

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Samsung did not mention anything like that.
by fswg / October 29, 2014 11:32 AM PDT
In reply to: For example.

Right. They did not mention that. Not sure why, but if we talk to them again, we will certainly ask. thank you.

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