 | Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years. Thanks, CNET Support |
While turning on my Samsung smart tv (model UN55F6300AF) it blacks out when the hdmi cable from mxq tv box is plugged in. I have to unplug the hdmi cable and power off the tv and power back on again to make my tv work. Does anyone having this kind of issue or anyone know what's happening?
Discussion is locked
A TV should not black out like that. That is the menu and such should still work. Call it in and ask Samsung to fix it.
I apologize for the inconvenience. Please make sure the firmware is completely up to date on the unit according and matches Samsung's website: http://www.samsung.com/us/support/owners/product/UN55F6300AFXZA
You can find the firmware listed under the "Downloads" section. If the firmware is completely up to date on the television, I would recommend trying a different HDMI cable, or even different HDMI port.
Do you notice this happen with any other devices?
Regards,
HD Tech
I already tried different hdmi cables and different ports as well. Still the same. Does software update updates firmware too?
Yes, Software and firmware is interchangable term. They are the same. Is this happening on all sources with different devices as well? If so the unit would require service. Here’s the thread where you can get details on setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/
Regards,
HD Tech
Chowhound
Comic Vine
GameFAQs
GameSpot
Giant Bomb
TechRepublic