Hi mgd_414,

If you're referring to the edges of the screen being lit up slightly, then try this:

- Set the TV to the Standard or Movie picture mode
- Lower the backlight on their TV to 7
- Wait 2 to 3 weeks

If the effect continues after this point, then it'll need servicing, and you can find details for getting that here: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

HD Tech