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Samsung smart TV - Apps vanished all of a sudden

by psaravanakumar / October 11, 2015 10:17 AM PDT

Hi,

Apps. in my Samsung smart TV vanished all of a sudden yesterday. When we try to install apps, getting error message: "Network interference occured. Please try again later. Error code - 012".

Tried by restarting TV, changing DNS to 8.8.8.8 and 8.8.4.4. as mentioned in other discussion thread. These did not help.

Can someone suggest how to fix this?

Samsung smart TV Model No - UN46F6350AF
Type No - UN46F6350

Regards,
Saravana

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It appears this is now happening to more folk.
by R. Proffitt Forum moderator / October 11, 2015 11:19 AM PDT

Call it in as I'm reading other reports of outages.

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RESOLVED - Samsung smart TV - Apps vanished all of a sudden
by psaravanakumar / October 11, 2015 3:38 PM PDT

I called Samsung customer care. Got it answered after a long wait time Sad

Technician helped by walking me through steps to resolve it. In short, he said it could be a glitch. It can be resolved by changing your settings to another country (Ex:Australia), then load the apps. Then change it back to USA and then reload the apps.

Used below to change country settings: Menu - Smart Features - Smart Hub Reset. During processing had to press following button sequence to get pop up to select country (mute,
return, volume up, channel up, mute)

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There are a few too many posts about factory menus.
by R. Proffitt Forum moderator / October 12, 2015 4:42 PM PDT

Those can brick a TV so unless Samsung walks you through it, DO NOT GET INTO THE SERVICE MENU.

Posts with service menu advice are usually cleaned off due to how it can't be vetted.

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Me too...
by AlexCrabbie / October 12, 2015 4:18 PM PDT

Same problem here. Neither Netflix nor Amazon Prime would load so I reset the Smarthub as I've done in the past. Now the only app showing is the Internet Browser! Its not even showing the Samsung Apps anymore.

Strangely, if I go to the More Apps tab at the base of the screen, then Options, then Edit My Apps I can see them all and change their order on the display but can't access them.

I've tried resetting and unplugging the TV to no avail. The firmware is also up to date on version 2111.1. Will try contacting Samsung tomorrow.

Model Code: UE46F6740 SB

Looking forward to a fix Samsung....

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(NT) Did you get solution?
by slstringfellow / October 12, 2015 7:10 PM PDT
In reply to: Me too...
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Did you get solution?
by slstringfellow / October 12, 2015 7:11 PM PDT
In reply to: Me too...

Would be interested to know-how after a power outage am getting the same thing.

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Working again
by AlexCrabbie / October 13, 2015 1:12 AM PDT
In reply to: Did you get solution?

Apps back up this morning but Netflix still down.

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All good...
by AlexCrabbie / October 14, 2015 9:17 AM PDT
In reply to: Working again

So I changed my DNS setting back from 8.8.8.8 (which I'd set earlier to try and resolve the Apps problem) to Automatic and Netflix is now working.

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Samsung Apps gone after reset.
by Parksofbathgate / October 13, 2015 3:23 AM PDT
In reply to: Me too...

So I have basically the same thing. Last night a few apps wouldn't work and the Samsung App Store gave me errror_code_012 so I couldn't try reinstalling them... After trying a reset ALL of the apps are gone INCLUDING Samsung apps, so I have no way of downloading any.

Anyone know how to get Samsung apps back?

Also, after resetting, the On TV page of smart hub has appeared which wasn't there at all before.

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Still Nothing
by Parksofbathgate / October 13, 2015 5:52 AM PDT

Tried several more resets and tried changing the country and Samsung Apps is still hopelessly empty.

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There are now many posts about this.
by R. Proffitt Forum moderator / October 13, 2015 6:11 AM PDT
In reply to: Still Nothing

Call it in. Stop resetting until you have a talk with Samsung.

Post was last edited on October 13, 2015 6:12 AM PDT

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