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Samsung forum

Question

Samsung Smart TV and Netflix

by MattRyder8840 / July 20, 2013 2:02 AM PDT

i have a samsung smart TV with netflix installed on the smart hub. when i click on it to start it up it says i need to update my hub before i can use netflix. My software is up to date and wont let me update anymore! ive tried reinstalling netflix and restarting the tele, but to no avail. anyone else having or had this problem???

thanks

Discussion is locked
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Clarification Request
Samsung UE46 D8000
by tibowa / November 18, 2013 3:14 AM PST

Hi MattRyder8840,

did you succeed in watching Netflix on your TV ?
We have the same problem with the same TV at home and I would like to solve it.

Thanks

All Answers

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Answer
I've heard this before so yes.
by R. Proffitt Forum moderator / July 20, 2013 2:17 AM PDT

I can't tell if you went to the web page for your (which model?) TV and checked what firmware they offer there versus what's in your set.
Bob

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UE46D8000
by MattRyder8840 / July 20, 2013 2:21 AM PDT

UE46D8000 is the model number. its the Netflix App that wont work, ive called them and they said there isnt a problem their end, but because it wont let me log on netflix havn't got the TV on the account. does this help?

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Partially.
by R. Proffitt Forum moderator / July 20, 2013 2:36 AM PDT
In reply to: UE46D8000

I don't read where you checked the TV firmware and the version at the samsung web site. It's an area that many folk can't execute. I can't do this for you as the model number is incomplete and I don't see what your TV's current firmware is.

But do check that.
Bob

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Answer
Samsung Smart TV and Netflix
by Shikasper / July 26, 2013 8:52 AM PDT

Hi MattRyder8840,

Without knowing much else about your preoblem ie: modle #, firmware version ect., your problem is hard to diagnose. By the way I'm no tech, but I did have what sounds like a similar problem when trying to stream netflix. I could connect to the app and load the main site but every time I tried to stream movies I got an error message. It was odd because I hade been able to stream movies from the site previously. A relative visited and we watched movies on his account. When he left, I liked the site so much, I decided to open my own account. I doun loaded the activation code from my TV and entered it at the netflix site after registering. All was good except I lost the ability to stream movies. I tried uninstalling and reinstalling the app to no avail. I contacted samsung.com/support and we found that my automatic internet configuration, although I was able to connect to the internet was blocking my ability to stream movies. We configured it manually and it worked like a charm. I hope this works for you too

Shikasper

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