Hi ronniebreeden,
I'm very sorry what to hear about. Not sure what the problem could be, but let's eliminate possibilities. Does this happen with any other app or with normal cable TV or a Blu-ray player? Also, what's the firmware version of your TV and the Netflix app version?
How to find firmware version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406101
How to check app version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406311&modelname=UN50ES6500F&modelcode=UN50ES6500FXZA
HD Tech
I recently purchased a Samsung UN50ES6500 Smart tv and when I am watching Netflix it freezes up. Usually after about 30 minutes. I stream using Charter internet service running 30 mps. When it freezes the remote control will not work and I have to get out of Netflix using the toggle on the back of the T.V. What is the problem?
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