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Question

Samsung smart tv 8 series wifi drops out

May 3, 2014 11:53AM PDT

I have samsung smart tv when I watch youtube videos suddenly wifi drops out within few minutes I have to connect to internet connection again. I have bought new modem 3.0 access cable network home gateway. I m having 35mbps speed but still dnt know why the wifi signal dropping out.

Discussion is locked

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Answer
In the CNET Networking forum
May 4, 2014 5:06AM PDT

We have some notes specific to Samsung. But let's start at the distance from router to TV at 20 feet. It's not a matter of speed but as everyone knows it's too easy to interfere with WiFi. Some consumers can't be helped as they DEMAND WiFi get fixed. There is no known fix today to such interference and the consumer screams and threatens to sue.
Bob

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Wifi drops out in samsung smart tv
May 4, 2014 12:36PM PDT

Juz 15 feet from tv to router. When I watch youtube videos in
Apple TV wifi doesn't drops out but when I watch youtube videos
In samsung tv smart hub having problem. Should any wireless repeater solves the
issue? Really confusingSad

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Not too confusing to me.
May 4, 2014 1:48PM PDT

I wrote router code long ago and found all sorts of oddities over the years. Remember that I will swap out routers, change settings and then we have some consumers that will tell about what doesn't drop out (laptops, Apple TV, etc.) Which is fine and all but it doesn't fix or address the problem. For some they want to use that as proof that Samsung messed up and well, Samsung did. Let's find an example where Sam's adherence to the rules caused a problem that was not for laptops and other things. Ready?

http://www.tp-link.us/article/?faqid=510

Now here we give TP-Link some credit for sniffing out what happened and the question is here, should Sam break the rules to make it work? I mean there's no hard requirement for this area.

So where to go from here? Did you try 802.11g mode in the router to see if that helped? Among those other suggestions given in the CNET Networking and Wifi forum.
Bob

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Need a router?
May 4, 2014 6:04PM PDT

I don't have router I have only modem Cable Home Network Gateway.
Should I need a router?

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Give yourself more time.
May 4, 2014 11:38PM PDT

A cable modem on its own would not have WiFi. My bet is you have some cable modem with a router and WiFi integrated in one box. A lot of folk have never configured such and some don't know the make and model of the gear.

They usually have to make a lot of phone calls which can result in a lot of frayed nerves plus an empty wallet.
Bob

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Wifi drop out
May 8, 2014 10:41PM PDT

Should I give a call to samsung customer service? Would they able
to solve my problem?

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Only if Samsung made the cable modem and
May 9, 2014 1:33AM PDT

Supplied the service. We have a lot of information about settings and more but here we are working without much detail. On the phone, support can get that detail fast, here I rely on members to write more. However in the case of wireless to the TVs we know that distance is less than half than a common laptop and with all the other problems the usual fix is to get the hard line from router to TV.

I'm not saying it can't be fixed but many folk are not ready to talk in detail about this area. It's not you. It's the industry. Why they can't come out and tell you that a service person needs to come in to evaluate and fix it sometimes is a mystery to me. Don't take me wrong here, most can learn by researching the web about WiFi but most folk don't want to do that.
Bob

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Me too......
Feb 15, 2015 6:21AM PST

Hi Bob,

have identical issue, mostly using the YouTube app (although a couple of times in other video apps), the TV drops its wireless connection. It immediately refreshes DHCP on trying, and starts working again. And yes my 6 year old can reset the network already, but it is really irritating (I'll wean him onto using the Wii U for YouTube).

I have a TP Link router - hence the FAQ link above being interesting and my search landing on this forum, I vaguely recall it was ARP oddity in a different TP Link router, but the FAQ link isn't working for me now I've come back to take a look.

I can happily get all technical with the TP Link router and the TV, as I too have built wireless routers (although it was all 802.11b back then), also have ability to intercept the wireless traffic with Kali and the know-how to do so, and interpret the results. DHCP and DNS hold no great mysteries (nor do Linux devices if there is a way in without upsetting warranties), and no it isn't the DHCP refresh.

However superficially it does look like interference (and yes the Wii U underneath the Smart TV, the Chromebook, a tablet, and several phones all stream video happily with no similar issues in the same room, but that doesn't advance us other than to say general reception seems fine, although I can believe we are stretching WiFi capabilities a little within the house).

However is any of this worth pursuing, or should I just sling a cat5 cable across the attic, and down to the TV, and be done with it (Darn my previous employers has cat5 roll, cable testers, crimps and even some spare sockets in the tool cupboard, would have made this a LOT easier to do)?

Currently router is 802.11bgn mixed with everything set to auto, ESSID broadcast, no WPS, it is in the TP Link Guest network, with network isolation. The guest network has no encryption, but it dropped out on the main network with WPA2-PSK.

Dropping seems random. Would say about every hour, but varies widely.

Do you know what the TP Link issue was? (I can probably try WayBack engine).

Is Cat5 the way to go, or is there likely some value in investigating the cause?

Is there a page of recommended WiFi settings to work best with Smart TV models? The other devices are fairly agnostic, and the WiFi is generally faster than the Internet connections so not as if it matters if we stick to "g" only, current settings are just for widest compatibility.

Is there an external antenna option, and does it typically help?

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There's a clue in your post.
Feb 15, 2015 6:33AM PST

I see you've learned about DNS, DHCP and more. So ask why you have 802.11b support turned on. I have not run into a 802.11b device in over a decade.

One of my best tricks is to set the router to 802.11g mode exclusively. And I see you get why that trick is one of the best.

So, for now if we use the WiFi in the TV the basics I use are 802.11g, WPA2 AES personal security, DO NOT HIDE the SSID, and half the distance to the router of any device in the house.

Wire connections still rule.
Bob

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Same issue
Mar 4, 2019 5:58PM PST

Having the same problem it looks like, When using apps from the smart hub on my t.v. the app will sometimes just close, or I will just lose audio, or freeze. However when using apps on my PS4 I haven't had any problems.

(my tv has a direct LAN cable to my smart t.v., they are right next to one another.)
years late on this forum any solutions??

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Pleast top post with full model and year.
Mar 4, 2019 6:07PM PST

Smart TV makers are not keeping up with updates to just few year old models. If it worked before and a few years later does not, my advice is to try the maker's last firmware update and if that doesn't fix it along with ideas already presented (date, time, DNS, firmware) then you buy your choice of Roku or Amazon Fire to make a really smarter TV.

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Answer
Samsung smart tv dropping connection
Nov 19, 2016 12:41AM PST

Try changing settings from auto to manual and enter your ip settings after you have wrote them down so you don't forget change dns to 8.8.8.8
Then try again, if this fails then reset tv and repeat.
My ip was 192.168.1.2 but when put on automatic it changed from 192.168.1.3 and kept dropping signal.
I also changed every setting ie gateway address etc to random numbers then tried connecting, obviously it didn't work so then went back and put in proper settings and it worked but would last only 2 or 3 months so then I used an ethernet cable and since then no problem. Also found that adding apps from the app store affects the connection as well.
Hope this helps

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Answer
Found a solution
Mar 9, 2017 1:18PM PST

Ok so this issue was posted in 2014 and I bought my KS8000 65" TV in January of 2017 and it still has this issue! My router is in the same room maybe 7 ft away, such a joke.

Anyways, it's clear it's an issue with Samsung's crappy wifi drivers and or hardware in the tv. All suggestions from others about changing DNS etc did nothing.

I finally found something that worked which was going on Amazon and purchasing a NETGEAR AC750 ($30), its a network extender. Plugged the NETGEAR behind the TV and wire connected the extender to the TV.


The issue was finally resolved. Using the wired connection from the extender allows you to bypass the 8 series' ****** wifi.

Sucks you have to spend $30 to do this but hey, better than returning the TV or having to use some other thing attached to the TV(roku) to utilize the features that are already built in.

Hope this response helps others in my situation.

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Samung TV Drops WiFi
Jan 22, 2018 1:59PM PST

I have been having the same problem (wifi dropping) with the Samsung Smart TV. Interested in getting the network extender, but not sure how to install it - or if it'll really work...Thoughts?

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Hey Found a Solution
Mar 13, 2018 10:58PM PDT

Hey Found a Solution, I have the exact same problem with the exact same TV.
i get problem like you describe but when i use my Spectrum TV app it is REALLY bad.
However i am going to try the Roku device to fix my problem, by passing the Samsung wifi and apps altogether. I plan on putting the spectrum app on the roku device and see.
You know this was an expecitive TV (Quantum DOT)

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Answer
Troubles continue
Mar 14, 2018 2:02AM PDT

Apparently everyone has the same issue, I noticed it was after update. Apart from removing a YouTube app now this. I like the TV but it annoys me.

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Answer
Me too
Dec 6, 2018 7:16AM PST

Apparently I'm suffering the same problem on a mu 6 series 2017 curved, it was working good because I had cable on one room but I changed TV to other room but now wifi and it was working good for 1 month or so, now it's always dropping wifi or it says "limited connection" I have noticed once in router page that it showed like 60 or more connection from the TV at the same time,Strange right?

I have tried reset the router and nothing, gonna try reset tv.

TV it's still in warrant time so I'm calling Sammy to the problem.