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Question

Samsung smart remote

Feb 27, 2016 11:40PM PST

Why cant i get my smat remote to pair with my samsung tv the remote is new from samsung and is the 3Rd one iv had number for the tv is ue55hu7100u
The model number for remote is rmctpj1ap2
To pair it it says to press the return/exit button and the extra button together for 5 seconds.
When I do this I get a little box in left bottom of screen with bluetooth sign with green dots from each side then goes to a red X through it and pic of keyboard with little bubble with word pair

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