Samsung forum

Question

Samsung Smart LED Smart TV 60" SHUTS OFF AND ONW

by alekittty02 / October 16, 2015 12:38 PM PDT

I seen a lot of post of people having the same issues I'm having with my tv, its only two years old and out of warranty but I did pay $1400 So you'd think it would have a longer life. It started turning off and on a few months ago and I just let it slide that was until it started doing it more frequently to the point where It's will be on a power cycle mode that I can't even pull the menu screen on well I finally called the geek squad and they charged me $110 to tell me that the mother board was out and that it would cost me about $1000 to get fixed, for that price I might as well buy a new tv. I'm very dissappointed with Samsung. Is anyone else having the same problem and if so how did you fix it?

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All Answers

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Answer
You didn't hear it from me.
by R. Proffitt Forum moderator / October 16, 2015 4:15 PM PDT

Extend the warranty and wait the 30 days required to make the claim. I really shouldn't tell folk of this out as some come back with flames that things should last longer. But hey, there's an exit and cheaper than a new TV. The entire idea of extending warranty is for the situation you are in. That is, where did the maker write it will last X number of years? I seem to upset folk by writing these are 5 year designs.

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Answer
Re: Service
by Samsung_HD_Tech Samsung staff / October 20, 2015 2:38 PM PDT
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