Samsung forum


samsung smart hub TV problem/???

by bobicott / April 9, 2012 8:02 PM PDT

hello all

I have a samsung 46'' hd led D7000 tv
the smart hub won't turn on at alI !!
I have reset default setting but to no avail
How can I reset/fix this problem, is this a software problem
Hope this makes sense
thanks in advance

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All Answers

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samsung smart hub TV problem/???
by Samsung_HD_Tech Samsung staff / April 10, 2012 3:31 AM PDT

bobicott -

Is this a UN, UE or UAxxD7000 model?


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Smart hub problem
by bobicott / April 10, 2012 6:41 AM PDT

Hi HDTech

sorry I didn't include this it's a UA46D7000

thanks bob

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Smart hub problem
by Samsung_HD_Tech Samsung staff / April 11, 2012 6:38 AM PDT
In reply to: Smart hub problem

bobicott -

I'm not sure, since I know the D7000 Series in the U.S. has Apps. If the reset didn't work, did you check the firmware on your set to see if there is an update in your region? It may be just waiting for your TV to include some components.

If your firmware is up to date, I would definitely recommend contacting the Samsung customer service center in your region. I can't see any reason why the Apps wouldn't start, except possibly due to a malfunction.

Keep me posted.


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