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SAMSUNG SHIPS OLD KODAK CAMERA INSTEAD OF GALAXY CAMERA

by bajnouka / July 28, 2013 3:49 PM PDT

I am SHOCKED with this experience with SAMSUNG costumer service!!!
My brother gave me in my Birthday 6/11/2013 a gift- Samsung GALAXY Camera that he purchased online from SAMSUNG USA website directly...When I opened the sealed box...it had cheap, old Kodak camera and an old power charger...I thought it was a JOKE. My brother was shocked too to see this and I contacted CS who asked me if I kept the Fed Ex box that it came with and I said no one keeps the shipment box for any reason...so they denied my claim...I called again and they promise to escalate to management and I waited 3 weeks then they inform me that the case was denied again but I don't know in what basis...I asked to give me any contacts in the management level and they declined my request. I told the representative that I will talk to all my friends about my experience...I put claims in The FTC's Bureau of Consumer Protection, BBB, New Jersey Division of Consumer Affairs and all review sites that I can reach...they said do whatever you like!!!!!!!!!!! the claim is DENIED.

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Re: SAMSUNG SHIPS OLD KODAK CAMERA INSTEAD OF GALAXY CAMERA
by Samsung_HD_Tech Samsung staff / July 29, 2013 7:21 AM PDT

Hi bajnouka,

I apologize for your experience thus far. If you could post your transaction number, I'd like to see if we can investigate this issue for you.

Regards,
HD Tech

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MY ORDER NUMBER
by bajnouka / July 29, 2013 6:39 PM PDT

Hi Samsung,
Thank you for your reply. Here is my order number and address where it was shipped.


Note: This post was edited by a forum moderator to remove exposed email address which is not needed for this discussion. on 07/30/2013 at 9:41 AM PT

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Order number
by bajnouka / July 29, 2013 6:40 PM PDT
In reply to: MY ORDER NUMBER

I apologize, here is the order number:
Order 9953135221

Note: This post was edited by a forum moderator to remove personal info which is not needed for this discussion. Transaction number is all that is needed. on 07/30/2013 at 9:42 AM PT

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Re: SAMSUNG SHIPS OLD KODAK CAMERA INSTEAD OF GALAXY CAMERA
by Samsung_HD_Tech Samsung staff / July 30, 2013 7:39 AM PDT
In reply to: Order number

Hi bajnouka,

Thanks for that information! After reviewing your case, I see it has been handled by the appropriate team. I stand by their determination.

Regards,
HD Tech

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SAMSUNG SHIPS OLD KODAK CAMERA INSTEAD OF GALAXY CAMERA
by bajnouka / July 30, 2013 3:07 PM PDT

I am really SHOCKED again by the Samsung USA team the way they handle my case. Can you explain to me on what basis you denied my case???...We paid $500 for Galaxy camera and instead you scammed us with cheap junk Kodak camera...Basically you are saying: "We rubbed you and now go do whatever you want". I don't know where did you get that power to rub US citizens without punishment!!!!. We work hard for our $$$ and you can not just take our $$$ and deny my right to get whatever I paid for. I promise, I will do whatever it takes to get my $$$ back...I am posting my case in every review forums...blogs, youtube and social media. My lawyer is drafting a letter to Samsung Corporate office and much more.....

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