Samsung Service

We spent over $2K for a Samsung refrigerator and we really enjoyed it for about 15 days, when we discovered the freezer wasn't working and 15 days later it is still not working.

Long story short, if you live in the Kansas City area, do not purchase a Samsung appliance and if you do, make sure you don't, for some reason, get it from Home Depot - that's a whole other complaint.

There is only one authorized repair center in the KC area and they appear to only have on tech - as far as I can tell. It took 3 days to get him here and then a week to get parts that weren't the problem.

5 days ago he discovered that the problem is in a closed system which he is not certified to repair and there are no certified techs in the immediate area. He relayed this information to Samsung and I called them immediately (he and I thought they would just replace it) and they informed me that I would hear from someone within 24 to 48 hours - that was 7-18-18. I didn't hear from anyone, so I called support again on 7-20-18 and I was told 24 to 48 hours. I complained and she gave me the number to a service center located about 75 miles north of Kansas City, MO in some town I never heard of, but I told her I want this escalated. She called the service center for me and relayed to me that this is a priority and they would call me on Saturday the 22nd. As of now, 7-23-18 at 3:23 AM I haven't heard from anyone.

As far as I'm concerned this thing should have been replaced by HD or Samsung, but I'm just a sucker customer I guess. I guess I'll call support again, but they have no power to do anything and there doesn't appear to be any channels for escalation. I must say that I've never experienced such terrible customer service - if you can even call it that.