Samsung forum

Question

Samsung Series 9 Ultrabook touchpad problem

by AnelmaG / May 23, 2014 11:23 PM PDT

Hi. I bought a new Samsung series 9 ultrabook about 2 weeks ago. After a few days (I suppose it was the first day I used it intensely for the first time), I noticed that the touchpad was acting strangely..

Most of the time it works just fine. But it would (seeming at random) often "jump" to a different place to what I moved it (for example, if I move it down, it would jump a few centimenters up or vice versa); or if I "tap" to select or open something (like a folder or link), it would often jump to a different place and select something else. Like I say, it sometimes works perfectly and sometimes it acts up. It's really annoying. I tried uninstalling the driver, and updating it, but it appears I'm already running the latest driver and uninstalling it didn't work.


My question is - is there any way this could be hardware related (i.e. I should contact the seller) Or does it sound like a software/driver problem? Sorry, I'm a bit clueless. Has anyone else experienced this problem? How can i fix it?

Thank you -

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All Answers

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Answer
Touchpads are like that unfortunately :-(
by wpgwpg / May 23, 2014 11:33 PM PDT

You can control the settings for the touchpad via the Mouse applet of the Control Panel. I always disable the touchpad and use a mouse. You can get a mouse in all sizes wired or wireless.
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Good luck.

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Thanks
by AnelmaG / May 25, 2014 3:26 AM PDT

Thank you for your reply!

Really, this is normal / common behavior? I would have expected more, especially from an expensive computer Sad

So, you are saying that complaining about the product to the place where I bought it, or exchanging it for a different (but same model) computer won't make any difference?

Thank you for your help Happy

Collapse -
Answer
Nod.
by R. Proffitt Forum moderator / May 24, 2014 2:19 AM PDT

I carry a mouse when I need more precision and don't want the jumpiness.

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Thank you for your reply
by AnelmaG / May 25, 2014 3:28 AM PDT
In reply to: Nod.

I suppose there is no such thing as a perfect computer..how sad..

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