Samsung sells defective products( Note 5 ), incompetent technicians, inadequate and limited customer service. Unwillingness to replace defective equipment, would rather hassle customer with 11 day repair service for a phone that practically is an appendage for every customer that uses one. Never ever have I heard of such poor customer service for any other product I've purchased before. If I had purchased this phone with my American Express card I would have refused the payment. I've owned the phone now for nearly 2 months (8/30 - 10/20), it's worked approximately, 3 weeks in that time. The rest of the time Samsung has had it in for repair on 3 different occasions, once at Houston, TX service center and twice in Plano, TX service center. Absolutely the worst customer experience ever! I deserve a working device for my money!