Phones forum


Samsung SCH-S380C does not give message alerts. Help!

by aim_bame / May 6, 2013 2:27 PM PDT

I have a Samsung SCH-S380C. When I receive a text message, I get a visual notification, in the form of a little white envelope in the top portion of the home screen. However, no sound is played.

This question was brought up in a different thread in January but no helpful information was produced so maybe we can try again.

I have been through every. single. menu. in. the. phone. And tried every single setting that could possibly have anything to do with text message alert sounds.

I have used the stock sounds that came with the phone, and I have also used my own sounds that I put on an SD card.

The sound works on my phone, because when I recieve a phone call, it rings just fine. The only problem is the text messages. There is no sound.

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All Answers

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Good to see you here.
by R. Proffitt Forum moderator / May 7, 2013 2:14 AM PDT

I think it's that same 20 buck phone but in the other post you added to it was not clear it was the same exact phone.

As reports mount you can see the issue. It's broke and given the low cost of the phone my bet is no fix is available. Why not return it as defective?

And no one minds you add to an existing discussion at all. Just add that you have which model and more. It's nice to see the details so you can add it to the pile of what does not work.

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by aim_bame / May 7, 2013 5:22 AM PDT
In reply to: Good to see you here.

I didn't need to consult an expert collaboration of knowledgeable minds to come to the conclusion: "IT'S BROKE"
You are just wasting my time.

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I thought the phone and maker was wasting your time.
by R. Proffitt Forum moderator / May 7, 2013 5:26 AM PDT
In reply to: Brilliant.

Here we have ways to fix some of this on some phones. But in the case of this 20 buck phone it looks broke. I wrote about the cheep I have as well and the maker is wasting everyone's time.

I'm sure folk are upset enough to lash out at anyone that will bother to talk about it. Don't worry, I understand.

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You seem a little snarky
by Pepe7 / May 7, 2013 5:31 AM PDT
In reply to: Brilliant.

If you want help I suggest you drop the snarky attitude.

I fear Bob is correct, and either it's simply a defective Tracfone handset (been there, done that), or possible the byproduct of the fact that it's a $20 disposable phone with limited functionality.

Did you try going into the settings where it allows you to set up/alter alert sounds? Take a peek at pp80-81 in the user manual online here:

If that doesn't work, head to in the prepaid or Samsung sub-forums.

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tracfone Samsung S380C fix no Text message alerts
by bentrustynail777 / October 2, 2013 2:02 AM PDT

Found / Fix for Text Message notification in messages
Samsung S380C Text message alerts not repeating.
After 4 weeks of struggle found correct path to set Text alert settings.
Go to Menu, Message, scroll down to (7)message setting, general, Scroll down to (6)Message Alerts, the choices are Once, 2 minutes, 15 minutes,or Off.
Set mine on 2 min repeat.

The location of the setting is not where I would put it. very deep and out of the way.
Does keep it from getting changed if the kids play with the phone.
Was going buy a differnt phone. Now it is a keeper. more bars /service than old phone.
The below is extra info and for those doing searches

Minute beep in setting has no effect on text alerts. Tried it.
My phone was bought in Aug 2013 do not know if it was firmware updated / changed since first shipped.

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Next time...
by Pepe7 / October 2, 2013 4:44 AM PDT

Also consult the tracfone (pre-paid, etc.) sub-forum @ Plenty of users there.

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text alert fix for the s380c
by watchdog14 / January 30, 2014 5:00 PM PST

how to set it up. here's the steps to take to set up text alert sounds , 1/ press menu key . 2/ go to settings & click ok 3/ scroll down to ringer type settings , then press ok .4/ then scroll to messages press ok . 5/scroll to text messages then press ok . 6/ a list of your music and pre programmed sounds will appear . on the bottom of the screen there will be a 2 words ,play and ok , scroll to chose your alert , press play to listen then press ok if you like that sound or song for your text alert .
Hope this helps every one who had trouble with setting it up. or even with tech support .
Post back to let me know how it work's out for you,

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Little late to the party....
by birdmantd Forum moderator / January 30, 2014 8:19 PM PST

Keep in mind that the thread was started and discussed in October. I think the OP found a resolution by now.

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