If you didn't want to pay an extra price for out of warranty repairs, the best move would be to purchase an extended warranty. The company is responsible for the in-warranty issues you experienced while in-warranty - and you were taken care of for the duration of your warranty. Your complaints are based on out-of-warranty repair issues.
If this forum outlines the "horrible customer service" we offer, then that's fine. Your opinion is as valid as the next, but I'm helping people where I can. I think most people here see that, and if not, that's okay too.
I purchase a Samsung 42" DLP TV about 2 years ago. Within the first 7 months of ownership we found out the light engine was defective. Samsung covered the cost due to the TV being under a year old. Nearly 7 months after the light engine was replaced the DLP lamp took a dive. The replacement cost with labor costs $350 for the lamp. Samsung did not cover this repair. Now about 6 months after these repairs I am having loud popping/buzzing noises come from my speakers regardless of the TV being on/off or volume muted. I have had all 3 of these major issues within a 2 year timeframe. I contacted Samsung for assistance with the problem. The Customer Service department escalated the problem to the Executive Customer Relations department. For questions as simple as how to use your remote the Customer Service department can help. But when you have problems with your product & need help you are transferred to the ECR department with hold times averaging between 30 - 45 minutes. The ECR department will pretend as though they are trying to help you with issues after numerous requests for additional information they tell you they cannot resolve your problem. The Samsung TV issues forum on CNET contains over 3,000 posts about problems with all Samsung models after about 2 years of ownership. The forums also outline the horrible customer service the company has when experiencing a problem with their product. Please consider buying a different brand for your own sake. Samsung needs to recall all their TV models for repair them then STOP making TVs. They will not keep getting away with ripping comsumers off. Please spread the word. Thanks.