Samsung forum

Question

samsung s7100 soundshare issue

i have smart led 55 " s7100 and soundbar samsung hw-f551 . at the first time i succeed with connecting the air track through the tv soundshare. 2 days after, and suddenly the soundbar is recognized through the tv but the tv cant manage to connect to it.

i took the sound bar to another let tv the same series and there it managed to connect properly . i got back to my first tv and same problem . the tv's has same software.
what to do ? i reset and reload everything but yet nothing changes

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Clarification Request
Re: samsung s7100 soundshare issue

In reply to: samsung s7100 soundshare issue

Hi ramid8,

I'm very sorry to hear that has happened. In order for me to help you most accurately, please provide the complete model code for this device.

Regards,
HD Tech

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hi there

In reply to: Re: samsung s7100 soundshare issue

the model is UA55ES7100 which by the way supports soundshare in manual and in tv's software and again it worked . is it possible that some another wifi or frequency interfere ?

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