We have been loyal Samsung customers. We have samsung TV's (flat screen TV went out after not even two years of owning it, started getting lines), bluerays, also owned samsung phones. We were so excited when the Samsung s7 edge came out. My husband purchased both me and him one. One day my husband noticed the bottom of his screen was cracked and the crack spread and started flickering green. He never bumped it or dropped it. Not soon after my phone cracked, thought someone must have done something to it. Mine also flickered green. I was cleaning one day and the shelf where I kept the charger I noticed the part that plugs into the wall was brown. I realized it had been melting. If I hadn't kept it plugged into a surge protector it could have burned our house down with my family and animals inside. If the outside of the charger was burned imagine what the inside was like. I contacted Samsung customer support and they told us that our phones probably cracked from the battery swelling. They gave us the run around for about a month. Finally, after going through all these different levels of people I could send it in, they were aware of the crack. The same day they received it they sent it back. On my ticket it said touch screen abuse and the coverage was for phone getting warm. We have insurance through verizon, but I dont see why we have to pay 200 dollars each for a 900 dollar phone getting warm and cracking. Samsung is not going to fix our phone. I would like to see if Samsung executives would like to use my charger to charge their phone in their house. In the meantime, I have been paying on a phone that I have not been able to use for almost two months.