Samsung forum


Samsung's New PC Studio Message Manager issues

When using Samsung's New PC Studio to backup my SMS messages from my Samsung GT-S5511T phone, approximately half of the imported texts could not be view on my PC. Instead of showing the message content, it displays: 'This massage is not supported. Check it on your phone.'

Looking at the size of all the unreadable messages, they are all larger than one standard SMS, and I suspect this may be the reason for the errors.

Things I've already tried:
- reinstalled NPS on the laptop and on a desktop running 64-bit Vista and another desktop running 32-bit XP

Laptop specs are:
Samsung RF511 Laptop (Intel Core i7 2630QM @ 2.00GHz, 8GB RAM) running 64-bit Windows 7 Home Premium SP1.

Since the majority of these massages are of high importance and my phone inbox is basically full, I appreciate anyone who can provide a solution to this problem Happy

Many, many thanks in advance!

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Clarification Request
Did you call it in?

In reply to: Samsung's New PC Studio Message Manager issues

In the usa it's 1800samsung and then if the messages are non-standard, I don't expect a quick fix.

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Technical Support Response

In reply to: Did you call it in?

The Samsung technical support staff said the most likely reason is that the files are too big to come across.
They suggested using a 3rd party software, but all I can find is applications that support Samsung smartphones with the Symbian OS.

Is there any alternative software to New PC Studio for my GT-S5511T that I have skipped over? I am willing to pay to use it if the fee isn't ridiculously expensive.

All Answers

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use mircosoft access

In reply to: Samsung's New PC Studio Message Manager issues

you can view .nef files with Microsoft Access. That's also a solution

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