I just got the email today as well. I sent in my S3 because there was no sound coming in or out of it. Not even with headphones, and caller couldn't her me speak or me them.
Never dropped in water, never used in the rain, no spills.
Waiting for the phone to get back to me, so i can see if they at least sent some pictures of the damage with it, because none were sent electronically.
Suffice to say, I don't think I will be buying another Samsung product ever.
I am thoroughly fed up with Samsung's customer service. Their warranty is an absolute joke. I own a VZW Samsung Galaxy Nexus running 4.2. My phone stopped being able to charge about a week ago, whether on not plugged into a charger, so after checking that nothing was noticeably off and removing the battery I contacted Samsung and they had me send my phone to them through UPS. Well, I received this email this morning:
Thank you for your patience.
Your product was shipped on 4/9/2013 at 12:07 PM EST.
Service Ticket Number: [REMOVED]
Ship Company: UPS
Tracking Number: [REMOVED]
Serial number: 99000113717678
Please view additional information below for more details.
ACCESSORY - CHARGER ISSUES - WILL NOT CHARGE
CORROSION, LIQUID DAMAGE
If you have any additional questions, please call us at 1-888-987-4357 and reference Ticket Number:
Samsung Electronics America
My device has never seen water. I purchased it a couple months ago, and it should be under warranty. The LDI on the inside of the device is not red, so it obviously hasn't been exposed to damaging liquid, but according to Samsung that was the problem. I checked their online repair tracking and it said this in the messages:
Liquid damaged on PBA components
But the phone was never exposed to water! They're shipping an unrepaired product back to me when it's under warranty and I haven't voided said warranty. I checked online and there are numerous others with the same problem, in which their phone was not exposed to water, but Samsung declared it BER and voided their warranty.
This seems like all around lousy way to handle customer service. Now I have to pay a couple hundred dollars for a new phone. It most definitely will not, under any circumstances, be one manufactured by Samsung.