Samsung forum

Question

Samsung remote will not find Set Top Box

by DocPEC / October 31, 2012 6:35 AM PDT

I have a Samsung UN60ES7150FXZA Smart TV. My cable provider is Wide Open West (ULTRA). The supplied STB is an Arris MP2000NA. The Samsung TV remote setup can not identify this box. Any thoughts on how to get the Samsung remote to talk to this STB??? I don't want to have to use a half dozen remotes just to watch TV.
Doc

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All Answers

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Answer
Re: Samsung remote will not find Set Top Box
by Samsung_HD_Tech Samsung staff / November 1, 2012 2:46 AM PDT

Hi DocPEC,

Unfortunately, if one of those codes doesn't work, then it seems that your STB isn't supported. However, may I suggest you program the remote for your cable box for the volume and power controls for your TV. Most STB remotes support this. This will enable you to control most of your main functions with one remote.

HD Tech

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Samsung remote will not find Set Top Box
by DocPEC / November 1, 2012 10:36 PM PDT

What is required to obtain the codes to support this STB?? I have the code 2187 which was provided by WOW.

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Re: Samsung remote will not find Set Top Box
by Samsung_HD_Tech Samsung staff / November 2, 2012 12:19 AM PDT

Hi DocPEC, If none of the codes work on your list, then they don't exist. Sorry. -- HD Tech

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Samsung remote will not find Set Top Box
by DocPEC / November 2, 2012 7:49 AM PDT

How can I get Samsung to add the 2187 code to their list??

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