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General discussion

Samsung refrigerator

Dec 2, 2010 11:55AM PST

Please,Please help.We purchased a refrigerator on 29/05/2009 it has a two year warranty.The refrigerator does not work at all and we contacted Samsung on the 4th August 2010.4 months on and after 4 service visits and 3 different parts we still do not a refrigertor that works.We have sent numerous e-mails and phone calls asking for a replacement and get nowhere please ,please please what else can i do .Xmas is coming up and we have nowhere to put our xmas food shopping

Discussion is locked

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Samsung refrigerator
Dec 3, 2010 4:53AM PST

jilla411,

I'm sorry to hear that you're having this issue.

If you could post a transaction number, I'll see if I can have a manager review the case.

--HDTech

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Thank you
Dec 3, 2010 8:04AM PST

Hi thank you I think my reference number is 4100593440.We are in Australia hope this is ok
Regards Jill

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Thank you
Dec 3, 2010 9:48AM PST

jilla411,

Unfortunately, I can only handle U.S. based transactions.

However, let me see if I can do something with this. Keep me posted, and if I hear anything back, I'll post here.

--HDTech