OMG! There are painful customer service stories on Samsung’s own refrigerator site that are soul jarring. Samsung’s refrigerators don’t work:
https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/Refrigerator-won-t-cool-Samsung-not-honoring-warranty/td-p/157837
Samsung’s behavior is clearly a corporate recognition of a refrigerator failure problem and use of a purposefully painful customer service experience to suppress or even eliminate revenue loss from fixing their problems.
They can build a TV, but boy the Samsung refrigerator division....no other way to say it....sucks. Remarkable that they go adversarial with people who bought their product. These people bought their product, they supported revenue for the company. They are not the bad guys and are not deserving the persecution articulated in these postings.
We purchased our remodeled condo in St Pete recently and just this week discovered that our impressive looking 3 or 4 year old Samsnot (nickname I heard in conversations about this brand) refrigerator (RF24FSEDBSR/AA) is unable to prevent foods from spoiling......or....doing exactly what everyone on the Samsung site is complaining about, not staying cold.
In addition to the cooling system failure in only 4 years, we found the Samsnot fridge to be poorly designed vis a vis:
= the doors don't close! Often, very often, we look over and see that the door we had swung closed and walked away from....is open slightly. There is a short lived, tiny audio alarm to alert you, but you can barely hear it. If it was loud enough, the frequency of door open alarms would qualify as Abu Gahrib sound torture. They can't build a refrigerator that has dependably closing doors? I’m 72 and never had a fridge that didn’t allow its’ doors to close. As Jackie Mason would say...."Refrigerators are not their line of work."
= The stainless finish is also a challenge to keep righteous. It always smears and you need to be wiping that stainless steel spray stuff on ....all the time...to keep it moderately presentable. They actually engineered a high maintenance finish.
= and the ice maker! What a piece of annoying scree that contraption is. It has legions of people complaining about it. After reading the online complaints, we turn ours off just to make life easier. First..it jams so that to remove it from inside the refrigerator, you need Dwayne Johnson to show up and then yank it free of its receptacle. Why remove the ice maker? Once Dwayne has pulled the rudimentary ice making device out for you, it is then necessary to go in and clean out the built up ice-frost in the ice maker compartment....you know....defrost it.
We bought our condo with this piece of Samsnot junk already installed, so we are shaping our posture on this Sams..t mechanical travesty to be that we really didn't pay for it and that we can kind of justify going out and buying a new fridge. Given what is written on the Samsung refrig site, we don't even want to allow Sams..t the opportunity to defile us with their malevolent customer service. We are the second owners and well out of the 1 year warranty but still within the 5 year warranty for the cooling system, nevertheless we see that did not do any of the people on the site much good.
Fridges were effortlessly built to last 15 to 25 years in the 60s. How can these Samsung people, from a culture oriented to excellence (think Honda/Toyota/Suburu/Sony), be so unskilled and then so combative when asked to make things right?
I feel compelled to educate unsuspecting people to the reported hazards of this brand’s refrigerator failure plus my own experience with my under 5 year failure. My efforts will never impact their overall business, but given the bevy of refrigerator makers competing for the consumer's refrigerator dollar any friction to their business will offer some measure of gratification.
Samsung’s own site with lots of complaints, if you missed it before:
https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/Refrigerator-won-t-cool-Samsung-not-honoring-warranty/td-p/157837