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Resolved Question

Samsung Recovery, boot from USB

by Nov 20, 2012 4:51AM PST

Hi,
I've used the Samsung Recovery Software (v6.0.6.5) from my new Windows 8 based laptop to create a factory image to be used if the HDD fails. The Recovery software allows the user to specify to create a bootable usb device.

I know the flash drive works well.

I wanted to test that it worked, so I changed the BIOS to boot from the USB device first, and it seems to find it but after about a minute a blue screen appears with the title "Recovery". It says that it is unable to locate \Windows\system32\boot\winload.efi . This path does not exist on the flash drive.

It gives the error code : 0xc0000001.

Bios is AMI P03ABF.

The flash drive include the files: bootmgr and bootmgr.efi at the root, along with about 15GB of others.

I know that there is a partition on the HDD, however, I want to create a bootable USB device so that the system can be recovered if the HDD were to fail in the future.

Samsung tech support on the phone fobbed me off with "visit this store to have the problem fixed".

Any ideas?

Regards,
Dazed.

Discussion is locked

DazedAgain has chosen the best answer to their question. View answer
6 Posts
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Best Answer

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Is that drive formatted NTFS?
by Forum moderator Nov 20, 2012 5:11AM PST

UEFI is unable to identify a USB drive formatted with NTFS as a UEFI boot device.

Look, let me be blunt. UEFI is a minefield. If it blows up on you, send the machine back.
Bob

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USB File format
by DazedAgain Nov 20, 2012 5:26AM PST

Hi,
The drive has been formatted as FAT32.

As a last resort, I've tried on the USB 2.0 port, the USB 3.0 port (it is a USB2.0 flash drive) and from outside of Windows itself by pressing F4 on boot and doing the backup from there. No change with any of these attempts other than the transfer was much quicker when running from within the F4 partition.

Samsung tech support was less than helpful. The last claim was that it was not their "recovery" software.

Dave.

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Reports continue
by r. proffitt Forum moderator Nov 20, 2012 5:37AM PST

About USB boot issues with UEFI. It's a minefield and you have a few strikes not in your favor with just one drive and well, that error is not unknown but is not owned by Samsung from what I see (hint? Microsoft.)
Bob

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So it doesn't work.
by Kees_B Forum moderator Nov 20, 2012 5:39AM PST

Nothing you can do about it. Return it and get your money back if the shop can't fix it (they can't).

Kees

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Full format required
by DazedAgain Nov 22, 2012 3:40PM PST

The key was to do a full format at the default allocation size as FAT32. Thinking back, I only did a quick format.

Secure boot must be disabled in bios/uefi.

My fault. Lesson learned just before I took it back.

Thanks for all your help.
Dazed.

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Answer
Try one more time. Then return it as defective.
by Forum moderator Nov 20, 2012 5:06AM PST

Great idea to test it.

Kees

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