Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Rant

Samsung PS50C680 - Black line across screen

by bobonthejob Nov 20, 2012 8:55PM PST

Hey All, I am really annoyed with this one.

I am from the UK and have been a loyal customer to Samsung for the last 10 years and never had the an issue until now.

After 1.5 years my Plasma has developed a black line across the bottom of the screen. This isnt a pair of shoes or something that will become deffective after such time.

I opened a call with Samsung (cust ref: 211517229 to see if they will help. Would they? Absolutely not....!!!

A 12 month warranty is not even worth it....shows what confidence they have in their own products.

Is there anything i can do? or someone that can help? Is there a customer relations team in the UK?

Thanks in advance.

Bobonthejob

Discussion is locked

2 Posts

- Collapse + Expand Details

- Collapse -

Can someone from samsung advise?

by bobonthejob Nov 21, 2012 6:34PM PST

Any Samsung representatives care to respond? I really would like to get some kind off help for this. The repair it self is going to cost me in the region of £200.

- Collapse -

Re: Can someone from samsung advise?

by Samsung_HD_Tech Samsung staff Nov 30, 2012 5:02AM PST

Hi bonbonthejob,

I know you want Samsung support for your region, but just so you know, I support US products and customers, and I believe I'm the only country represnted on here. So while I can't help you directly, if you want Samsung help, here's the Samsung UK portal for support on that product: http://www.samsung.com/uk/support/model/PS50C680G5KXXU

Hope this helps you!

Regards,
HD Tech

Back to Samsung forum