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Resolved Question

Samsung PS43F4500 TV switches off on certain channels

by Jul 13, 2014 8:02AM PDT

This is bizarre ! If you switch to most of the channel 4 channels, the TV switches itself off. It started with E4, but has now spread to all the others (except channel 4 itself). Any thoughts ?

Discussion is locked

SmallAndrew has chosen the best answer to their question. View answer
5 Posts
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Best Answer

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There have been reports of this issue.
by Forum moderator Jul 13, 2014 10:44AM PDT

Call Samsung to report it and ask for an update.
Bob

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Thanks - Called Samsung and they knew about it.
by SmallAndrew Jul 14, 2014 4:20AM PDT

A software upgrade then fixed it.

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Glad it sped up the fixing.
by r. proffitt Forum moderator Jul 14, 2014 4:43AM PDT

While I could offer advice on the firmware, Samsung needs to step up their game an notch on the bugs and more.
Bob

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Software upgrade
by Brennus500x Jul 25, 2014 10:48PM PDT

Hi SA, i believe i have the same issue.....Is there a URL to download the software upgrade?

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Nod to the call.
by r. proffitt Forum moderator Jul 26, 2014 2:28AM PDT

To be sure you get the right firmware, call it in. There is NO CORRECT URL for all models. It changes with the TV model and of course, time.
Bob

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