Published Thursday, December 14, 2017
Since November 28
Since November 28, 2017 until today December 14, 2017 I have been unsuccessful in purchasing a Samsung Notebook 8 for a Christmas gift for a loved one. I have been on the phone to Samsung Direct, Samsung Finance (TD Bank) and Live Chat for hours on a daily basis trying to get my order filled. At first no one understood why my order payment was being suppressed. I was told many different reasons why, "it's TD Bank, call them" , "it's this & that" . It was I that figured out that it must be the billing address not matching my Samsung Finance billing address on file. I made necessary changes to all addresses on my side but the only place my address hasn't been changed is on the order page of Samsung Direct, so any time I reorder my order is tagged and not paid. Over a week ago I was told that a supervisor would call me within 3 days to verify my identity and make the address change on the Samsung Order page. No one called me. I called again and they said that supervisors are very busy due to high call volume, not very reassuring to know! I was told that it will be brought to the attention of the supervisor and within 24 hours I will get a call. Again no call. I called back yesterday and was promised the same thing. I thought what if I missed the call back and ask "How long will it take to get another call back. Since I was transferred between departments for 17 days now and I still did not get a simple order through and see very little light at the end of the tunnel.
...UPDATE since writing the above I have contacted the Office of the President of Samsung. They said they would contact Samsung Management to resolve the situation, that was 3+ weeks ago it's now JANUARY 2, 2018 and I am still waiting for Samsung Direct Customer Service, Samsung Management and the President of Samsung Office to contact me to "change my billing address" and untag my account...STILL NO LIGHT AT THE END OF THE TUNNEL! THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, EVER!