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Samsung PN60E8000GFXZA cracked screen

by nhkristin Jan 26, 2014 10:56AM PST

I purchased this TV after months of debating on paying over $2200 for a TV. The TV lasted 2 months!! I am heartbroken and outraged after Best Buy would not stand behind this purchase after assuring me everything is covered under the warranty. I was skeptical on buying a Plasma in the first place but had bought other Samsung TV and products. I contacted Samsung customer service and still have received no response. Im frustrated and feel ripped off. I had the TV on Pandora and suddenly music stopped, I went to check it out and the screen was blank and there was a crack...yes just like the other thousands of complaints listed on this site. Best buy claimed physical damage but its ridiculous I was the only one home and not even in the room. I am outraged and I am owed a working television or my money back.

I am looking into the open class actions in this regard and will be contacting the BBB.

Discussion is locked

2 Posts

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Re: Samsung PN60E8000GFXZA cracked screen

by Samsung_HD_Tech Samsung staff Jan 29, 2014 10:47PM PST

Hi nhkristin,

I am very sorry for your experience thus far. If you would send your name, model number, and serial number to qasupport@sea.samsung.com I would like to see what I can do.

Regards,
HD Tech

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Cracked screen

by Swerv88 Aug 1, 2015 8:57AM PDT

I am having the same problem. I'm dealing with best buy and after over a month they are telling me it is possible it overheated but a cracked screen trumps a overheating problem on warranties. Unbelievable because The overheating caused it. They claim I am the first to ever complain of the issue. Can I ask what happened in your attempt to reconcile the problem?

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