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Samsung PN60E7000 - HDMI ports are not working!

by amunoz_tico / April 6, 2015 3:46 AM PDT

Dear friends,

I need to get you help !!!

Issue = The HDMI ports cannot detected any signal. It looks like something had blocked the HDMI ports.

Brand = Samsung
Model = PN60E7000
Type = Plasma

Tests made:
1) The TV can detect the Anynet+ feature from my Samsung Blu-Ray, but the image is not recognized.
2) I tried with other devices with the same result: "Signal not detected".
3) Also, I tried with many other HDMI cables with the same result.

Additional tests:
4) All the rest of the ports are working well.
5) The screen / image is great, not issues detected.
6) All the apps run well.
7) The firmware is updated.


I'd appreciate your help!!!!


Regards!

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Collapse -
One last test be service is called.
by R. Proffitt Forum moderator / April 6, 2015 5:03 AM PDT

Unplug all cables. Then pull the power plugs on everything. Wait about 10 minutes.

Apply power and HDMI to 2 devices to test this again. If not, it needs repair.

As to the Anynet that's just 2 pins on the HDMI connection. The video data is on other pins. You can blow up one function without losing the other.
Bob

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Thanks!
by amunoz_tico / April 6, 2015 6:44 AM PDT

Thanks !

I tried your process and my TV is not working. So, I wil have to visit a Samsung Support Center. <span style="font-size: 14.4799995422363px;"> Cry <span style="font-size: 14.4799995422363px;">

Collapse -
PN60e7000
by Samsung_HD_Tech Samsung staff / April 8, 2015 11:52 PM PDT
In reply to: Thanks!
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