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General discussion

Samsung PN58A650 HDMI Not Detecting Verizon Cable Box

Feb 14, 2009 10:31PM PST

Have had a PN58A650 for about three weeks now and love it but for some reason it fails to detect my HD Cable Box from Verizon FiOS (Motorola QIP-6146-2). It detects the box intermittently. I've tried different HDMI cables and all three HDMI ports on the back of the set. When it fails to detect the box I have to hard start the box (unplug power cords and plug back it). It then will recognize the box and work fine for a while (a few hours or a day or so).

Is there a sensitivity adjustment for the HDMI ports? The HDMI ports recognize all other equipment I have.

Anyone else experience this problem.

Checked latest firmware version and it's 1006. Set manufacture date was 31 Dec 08.

Discussion is locked

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Box...
Feb 20, 2009 4:47PM PST

henryn2,

There's no sensitivity adjustments for the HDMI ports. It works a little like USB, in either it's connected and passing data, or it isn't. If everything else is working properly without issue in the other HDMI devices, you may want to contact Verizon to get a box that may better connect.

When you say it works "intermittently", do you get audio with no picture? Or a Signal Not Available message?

--HDTech

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HDMI Port and Verizon Boxes
Feb 21, 2009 8:28AM PST

Thanks for the info.

I'm not sure whether audio is being passed through the port because I send the audio to an AV Receiver. I get a search for signals and eventually a no signal notice.

I talked with your tech support folks and Verizon. It apparently is a problem with the Verizon HD boxes. They are working on a firmware fix but haven't completed it yet. They say that Samsung and Sony are ahead of the curve with their HDMI technology and suggest using the component video inputs until the firmware fix is available.

I guess I'll just have to wait. Of course, I wonder if Verizon will inform folks that the firmware has been updated.

I'm pressed that Samsung monitors the CNET forums and post responses quickly. I'm also impressed by how short the hold time is when calling tech support. Verizon walks you through roughly 1,642 levels of voice menu before you get to anyone.