Samsung forum


Samsung PN42B400 cracked on itself

by neald123 / August 10, 2011 3:35 AM PDT

Hello, I purchased one of Samsung PN42B400 (42" Plasma 720p, 600hz) TV's on August 13th, 2010 (last year) from the Best Buy on Nicholasville RD in Lexington, KY. It was a great TV and I never had any problems with it (except for a couple days of it clicking while on but it went away). On July 17th, the TV randomly showed a crack in the panel. The crack is on the inside of the TV and no one hit it. I left my apartment at UK, and nothing was wrong with the TV and my room mate came back 2 hours later and saw the crack in the inside panel. Samsung got a service technician to come out and look at the TV and deemed it to be point of impact physical damage based on his photos. NO ONE WAS IN THE APARTMENT IN THAT 2 HOUR TIME FRAME. The TV broke on itself.

I was reading on here through a google search that other samsung plasma TV owners were experiencing the same problems and samsung gave them the exact answer. Do any of you all have any advice? I am currecntly waiting for Samsung's Executive Customer Service team to call me back so I can make my case for them to replace the TV without charge.

I am a college student who has to budget his money and this TV was purchased after saving money all last summer and I really expected better from one of the top, if not THE top, TV brands out there. I can honestly say if something is not done about the problem with the TV they will lose a customer and customer's family who have bought samsung their whole life when it came to TVs, DVD player, VCR player, Blueray player, surround sound systems.

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Service numbers
by neald123 / August 10, 2011 3:42 AM PDT

my most recent two service numbers are:


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How Horrible
by accessoriesguy / August 11, 2011 6:25 AM PDT

wow that sucks, I would expect poor service from some companies, but Samsung generally has some of the best stuff available. That sucks, I hope you get everything resolved, especially now that we are all feeling a financial pinch (or punch)

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