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Samsung plasma TV - sound cut out - USB reading

by pierre_toulouse / August 4, 2012 2:46 AM PDT

Sound cuts out every 26s for few seconds when reading a movie file on USB key.

It is dicussed in other forums. It seems it is a bug on the samsun plasma serie

my TV: PS43E490WXZF

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I've seen this
by R. Proffitt Forum moderator / August 4, 2012 2:49 AM PDT

And changed usb keys or encoding to fix it. Not a bug but a limitation. Some folk want to call it a bug when the encoding doesn't work. But hey, the customer is always right.

Be sure to call it in and ask for repairs.
Bob

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Limitation or non conformance?
by pierre_toulouse / August 4, 2012 8:13 PM PDT
In reply to: I've seen this

Nowhere it is mentionned that there is some limitation in using USB keys to display files on Samsung plasma TV.

A limitation means that it has been done intentionally. I cant imagine a designer saying "I will design the USB interface decoder to cutt off the sound every 26s". No, its a design error, a bug. I'm also an designer (in electronics), and I have done design errors, but I never hide them behind the term "limitation"; if I cant reach a requirement, I declare a non conformance. For sure I'm not a sheep and I'll try to have some explanations from Samsung Angry

Anyway, my USB keys works perfectly on other devices, so I'll try to change the encoding Sad . The movies I have are classicaly coded in MPEG 4 for video, MPEG 1 layer3 or AC3 for sound, and AVI v2 for container. I dont know what to change; the container AVI to DIVX?

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Let's go with non conformance.
by R. Proffitt Forum moderator / August 5, 2012 7:22 AM PDT

If you want to go down that road, please share the link to the product manual as well as the output of MEDIA INFO on that file.

So far, without fail I find this statement -> "if the file is incompatible it will not play" or we find the encoding is not mentioned in the manual.

The second issue can really confound those that are new to products that decode video. That is, they might not know the code in the set is written by folk that may have left in a decoder that is not listed in the manual. When you try to use that decoder the results are less that stellar.

Let's say you take the stance of the consumer. Why wouldn't you make this a warranty issue or even return the product for one that does what you want?
Bob

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Let's go with non conformance.
by pierre_toulouse / August 9, 2012 3:57 AM PDT

hello

thank you to answer me, but I'm sorry I dont' speak english very well and I dont understand your first sentances (even with the help of my friend google traduction).
- "share the link to the product manual" = contact samsung?
- "MEDIA INFO" = it is when I click with right button of mouse in windows I suppose?
- "So far, without fail I find this statement " = I dont understand what it's mean

Why I dont want to return the product?
Because after my old cathodic TV, I finaly found the TV I wanted, at a reasonable price, with an excellent picture, easy to use, and which can (nearly) read on USB devices! And furthermore it is 3D! It is just this little thing that annoy me: what append in this TV every 26 minutes of reading that cutt off the sound?

thanks to waste your time in helping me

Pierre

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Why I asked you to supply a product manual is because
by R. Proffitt Forum moderator / August 9, 2012 4:16 AM PDT
http://www.samsung.com/us/function/search/espsearchResult.do?input_keyword=PS43E490WXZF&keywords=PS43E490WXZF didn't find it.

YOUR CHOICE to help out with a link to the English Product Manual. I am not that good with other languages except a little German.

MEDIA INFO is a software title you can find on Google. BUT not everyone wants to deal with encoding issues. If you don't want to look into this, I understand.

As to the statement, here it is in another manual -> http://downloadcenter.samsung.com/content/UM/201003/20100329095441625/BN68-02769A-00Eng-0226.pdf

Page 31 states "Other Restrictions
** NOTE
xx If there are problems with the contents of a codec, the codec will not be supported.
xx If the information for a Container is incorrect and the file is in error, the Container will not be able to play correctly.
xx Sound or video may not work if the contents have a standard bitrate/frame rate above the compatible Frame/sec listed in the table above.
xx If the Index Table is in error, the Seek (Jump) function is not supported."

I've read other wording but in short, if it's not encoded in something that is supported, it won't work.
Bob
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