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by cultman1 / May 22, 2015 7:05 PM PDT

Recently did a complete system restore on my laptop and put in anti virus outlook word and all the necessities to get it working again. Runs on windows 7.
From time to time it keeps freezing whether on line or writing letters (blue windows will keeps rotating) What is causing the PC to freeze go slow like this? No viruses detected and PC recently restored. Thank you.

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All Answers

Best Answer chosen by cultman1

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a couple of things to consider
by renegade600 / May 23, 2015 9:38 AM PDT

1. if you did a factory restore, there may be a trial version of some antivirus that needs to be uninstall since you said you installed your own antivirus. You should only one one antivirus installed on your computer. more than that will slow your system down.
2. since you said it is a new install, the computer could be indexing your system. it will slow your system down for a day or so depending how much stuff is on the computer and how long the computer is powered on. you can disable it to see if that is the cause.

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What Kind Of "System Restore"?
by Grif Thomas Forum moderator / May 23, 2015 1:06 AM PDT

If the computer originally had Windows 7 on it, without Service Pack 1, and you did a full reload of the operating system after formatting the drive, then it may need all the updates and all the correct drivers installed. Most laptops have a "recovery partition" which allows the user to perform a full SYSTEM RECOVERY back to its factory condition. Is that what you did? Was the computer originally Windows 7, which included SP1, or maybe, was it originally Windows 8? Something else?

On the other hand, if you only did a true "System Restore", then the only thing that happened was you computer was taken back in time to an earlier date where the previous problems were still installed.

So please tell us EXACTLY what you did to "restore" the computer.

And HOW did you check for viruses? You might need to follow the instructions in the link below to better check for malware and trojans.;msg5518840

Hope this helps.


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by cultman1 / May 23, 2015 1:43 AM PDT

PC World did a full factory restore so it arrived back totally emptied and cleaned. It was not taken back to an earlier time... It originally had Windows 7 and still does although I keep getting asked if I want to download Windows 9!
I put in AVERSE anti virus when I started again from scratch earlier this week which I checked again this morning to see if any virus had crept in. Thanks so far Grif..

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Do You Mean "Avast" Antivirus
by Grif Thomas Forum moderator / May 23, 2015 9:24 AM PDT

Once again, because antivirus programs can't find everything, please run the scans provided in the link I listed earlier. Also, if the computer was taken back to its factory state, you may actually have TWO antivirus programs installed, which could be causing the lockups. Check in the Control Panel-Programs and Features for other antivirus programs that may be listed along with Avast.. Frequently, a "trial" version of Norton or McAfee may be there and you'll need to uninstall the one you don't want.

In addition, you might try running Chkdsk per the link below, in order to optimize the disk and fix files that might be dodgy.

How To Run 'Error Checking/Chkdsk'

Hope this helps.


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slow PC
by cultman1 / May 25, 2015 1:37 AM PDT

thanks v much seems to have sorted itself now following your advice

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Take Grif's advice but there is no Windows 9
by R. Proffitt Forum moderator / May 23, 2015 1:52 AM PDT

That sounds like some infection. SAMSUNG has a procedure to make restore media. Be sure these are made and duplicated since some infections can require the use of those.

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