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Samsung Parts on back order for a year.

Ive been trying to order 2 vegetable drawers part numbers DA97-06335A and DA97-06334A on for a year and im able to order them however Samsung cancels the order after a month and returns my money. I wrote a complaint to the BBB asking for help and Montez in the office of the president with Samsung called me and told me the drawers are on backorder. I asked him when they are expected to become available and if he knew of anyway I could find these veggie drawers, he said look on Amazon and google those part numbers. Other sites show the drawers out of stock, I googled them while I had him on the phone. I asked him if Samsung parts would ever have these drawers in stock again he said he didn't know, I asked him why shows the drawers in stock for a year and I haven't been able to order them, he said he didn't know. How long am I supposed to wait? Why can't I get any kind of help? Ive had nothing but problems anytime I have to call Samsung for help, I never get help.

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