Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Alert

Samsung Note9 and Samsung Clear View Cover

Sep 26, 2018 12:16PM PDT

I bought the phone on Sept.10 along with the genuine Samsung cover from our local Verizon Store. After 10 days the cover created two tiny fissures on the glass and those have now turned into divets and the cracks are getting longer. I've been on phone w Samsung since Monday morning. I've been placed on hold for over 40 minutes at a time and each time each person is the hightest level of customer service until you ask for their Representative number. I've tweeted, written to the BBB, Consumer Complaints and even tweeted, fb'd and email the Office of the President of Samsung. I'm so upset with the lack of support because I've always loved my Samsung phones....right up until I've had my first dealing with customer support.

Discussion is locked