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Question

Samsung Note 4 wont turn on

by Jan 1, 2016 8:45PM PST

I connected my samsung phone to my laptop via usb cord because i was setting up GOOGLE PHOTOS and wanted to back up the photos on my phone. During the upload process my phone has crashed and i CAN NOT get it to turn back on. Has anyone else experienced this. Any idea what to do? Samsung have no solutions and im going to be out of pocket because they want me to send it back for a service. Interestingly i know its charging because the phone is warm. but I just cant get it to turn on

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4 Posts
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Answer
try the following
by Jan 1, 2016 9:17PM PST

Press and hold the Volume Up, Power and Home buttons until you see the Samsung logo and the phone vibrates. Release the Power button and continue to hold the other two.

are you able to get to the recovery mode screen?

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still not working
by techhelppls Jan 2, 2016 1:37AM PST

thanks i tried that process but still wont turn on at all. I cant work it out because when i plug the charger in and must be working because the phone gets EXTREMELY hot which has never happened before.

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That's not a good sign.
by r. proffitt Forum moderator Jan 2, 2016 8:19AM PST

While I might try another battery and the resets noted here and on the web it sounds like it's dead. Hope it's in warranty.

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oem cable
by mejustsayin Jan 2, 2016 12:43PM PST

are you using the cable that came with the phone? open the case back and pull the battery, then reinsert it and see if it helps. also when it gets hot, is the actual phone or the battery?

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