are the files on the microsd card or in the phone storage? If on card, remove the card, place it in its adapter and insert it into your computer. If you do not have one, then I would suggest in the future get one and store all of your files and pictures on it so if something happens to the phone again you will not lose anything important.
you can try clearing the cache partition. you will not lose any files.
Turn off the phone and remove the battery, then reinsert
Press and hold the Volume Up key and Home key, then press and hold the Power key
When it vibrates release the Power key
The recovery menu should appear - release the other keys
Navigate using the Volume keys to Wipe all cache (power key to select)
Press the Power key to reboot
So I have never seen anything like this before, please help!
I'm at the store today and all of a sudden by phone just turns off. (It was at 7% when it just went off out of nowhere)
I go home and plug it in the wall and I get the green charging symbol. I just back later and it says your phone is upgrading. So I assume a system update is going on.
When I take it off the charger, that is where the chaos begins. I can only text and make/receive calls. The phone shows 4G at the top, with full signal bars but cannot go online. None of my apps work and when I try to take a picture and then click the gallery, I get a no images/videos available message.
Here is a crazy part: When I restart the phone, on the loading screen appears, a small picture of an unlocked lock appears with the word CUSTOM underneath.
I have NEVER rooted my phone, so I have no idea why this would suddenly appear after this mystery turn off/upgrade. I have also not recently installed any crazy third party apps.
Now here is even a crazier part and why I am stuck in limbo on what to do. When I go to MY FILES to try to see my old pics/vids/files, it says DEVICE STORAGE AVAILABLE- 5 gigs out of 32 gigs. That is what it said before this mystery reboot/update, so obviously it still has all of my files and videos stored somewhere! When I click on files and videos, everything is empty though!
Even stranger when I connect to my PC in an attempt to backup these files and videos-same thing it shows the PHONE ICON and the blue bar almost full. As the PC even shows that all my files are still on the phone. But when I click the phone in my PC it takes me to an empty page with no items!
I called Samsung and AT AND T and they had no idea what to do except suggest a full reset. The problem is I have important files and pics/vids that I need to backup before I do and obviously they are still on the phone.
Can someone please help on a way I can get to my files to back them up on my PC before doing a full reset?
Please help! (phone is Note 3 ATANDT)

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