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Resolved Question

Samsung netbook NF110 touchpad not working

by Serrafine / November 4, 2013 7:29 PM PST

The touchpad stopped working after a small fall. I tried reinstalling the driver and doing a system restore but both of these failed, even after numerous attempts. An external mouse doesn't work either. I thought it must be a hardware problem but then when I went into system recovery from the boot menu the mouse worked! Any further suggestions?

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All Answers

Best Answer chosen by Serrafine

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Re: Samsung netbook NF110 touchpad not working
by Samsung_HD_Tech Samsung staff / November 5, 2013 2:03 AM PST

Hi Serrafine,

I am sorry to hear you are experiencing this issue. I would suggest backing up all user data and performing a complete restore using Samsung recovery solutions. If the issue continues after this process then service will be required.

Regards,
HD Tech

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Issue resolved
by Serrafine / November 5, 2013 6:24 PM PST

Hi,

I did a basic restore first which fixed the problem with the touchpad. However then the laptop slowed down to an unusable state and did not display any text, even under icons on the desktop. I had to do a complete restore after this which resolved this issue too.

Regards,
Rachel

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