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Samsung model PN58B650S1F screen blank

by karlw90 / March 25, 2011 11:18 PM PDT

Last night while watching TV, my screen simply went blank.
I could hear sound but no picture.
I unplugged the TV for a bit and plugged it back in, still blank. I notice a flashing yellow light coming from one of the boards inside the TV. Not sure if this light always flashes or it indicates a problem.
Is there anything else I can try before calling a repair person? With the prices of TVs these days is it even worth paying to get repaired?

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Samsung model PN58B650S1F screen blank
by Samsung_HD_Tech Samsung staff / March 26, 2011 11:46 AM PDT


In many cases, this is a result of a HDCP (copy protection) issue with HDMI cables. What is likely happening is that the either the cable box or satellite box doesn't recognize the television as an authorized device, and therefore it stopped sending the picture signal while the audio continues.

This can be common. To fix this, try unplugging the cable or satellite box, and plugging the unit back in. Sometimes a simple reset will be enough to reset and fix the issue.

If this still doesn't help, you may need to contact the Samsung customer service center at 800-SAMSUNG for further troubleshooting and assistance.


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Samsung model PN58B650S1F screen blank
by karlw90 / March 28, 2011 1:18 AM PDT

If it just an issue with the cable box/HDMI cable, shouldn't I still be able to my TV's on-screen menus? Nothing appears on the screen when I try to view the Samsung's on-screen menus.

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Samsung model PN58B650S1F screen blank -
by Samsung_HD_Tech Samsung staff / March 28, 2011 8:06 AM PDT


Yes, that would likely indicate something wrong with the TV or the panel. My apologies, it sounded as if it was just happening on one input. If you're not able to see on the OSD (On Screen Display) for any menus or any inputs, then I'd recommend having the unit inspected.

You can call and see about prices. I don't have any of that information. But it's free to ask. You can reach out to 800-SAMSUNG for further assistance on having your unit serviced (or potentially serviced).


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Samsung model PN58B650S1F screen blank -
by Mwilso59 / November 7, 2011 9:28 AM PST

I just encountered the same problem a couple days ago. The Tv is just over two years old and is now out of warranty. I took the TV today to an authorized Samsung service centre. I don't know the cost yet but I can't believe it died already. The TV is only 2 years old. Shouldn't this be covered as a defect. This seems crazy to have a Tv only last 2 years and have to replace it.

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Same Problem
by west4street / November 7, 2011 11:24 AM PST

I got the same problem with the same model yesterday. Sound but no picture. When
turned on there is a brief flash and no picture. Nothing happens when I push the menu
or source buttons.

Two same model tvs in two days. What a coincidence. I bought the TV just over two
years ago like you. Is this tv's life just about two years?

I did some research online and found that this had been a well documented problem
for Samsung flat screen tvs. And in most cases the culprit was blown
capacitor(s). There are lots of DIY repair videos on Youtube for this. Samsung
has repaired LCD/LED tvs with those bad capacitors for free of charge even with
expired warrantees.

There was burning smell right after the screen went black, so I suspect my tv has
blown capacitor(s) too though I haven't open the back panel yet.

I called the Samsung Service today and asked if my tv could be fixed for free of
of charge like others, if it was the capacitor problem. A service rep told me
"No" because "Free repair for capacitor problem was only for LCD/LED tvs." He
also said if my tv's capacitors went bad it's because of 'normal wear and

A $2,200 tv is dead in 2 years because of 'normal wear and tear'? Wow.

Of course I don't know whether capacitor is actual cause yet. I have to find out.

Mwilso59, can you kindly let me know the diagnosis of your tv and how much it cost to


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by Mwilso59 / November 9, 2011 6:59 AM PST
In reply to: Same Problem

So the result is a1000 dollar repair. Samsung is not taking responsibility for this. The diagnosis was that the electrical board inside the tv needed to be replaced. The tv is completely worthless now. Over 2k for a tv that lasts 2 years. I have a 32 inch sharp LCD that is nearly 5 years old. My advice to anyone thinking of buying a plasma from Samsung, save your money because your tv won't be covered by Samsung when something goes wrong after 2 years. Terrible customer service and satisfaction.

Hope things are different with your problem west4street. Good luck.


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Result - Samsung model PN58B650S1F screen blank
by west4street / November 9, 2011 10:05 AM PST
In reply to: Result

I'm really sorry and upset to hear this. My previous tv, Sony 32" Trinitron, didn't have a problem for 10 years until the power supply unit was needed to be replaced. I totally agree with you about your advise to potential plasma tv buyers. If I have to spend $1,000 2+ years after paying $2,200 to buy it, I will never buy Samsung product in the future.

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