Was the installation performed by the included disc, or downloaded?
There is an update that will move the software from Samsung Media Studio to Emodio, and that may help functionality.
I installed the Samsung Media Studio to my notebook (windows XP)using the administrator account as instructed but it did not work well.
I then installed the same to my desktop (windows XP) and this time it was working.
1. The instalation wizard at my notebook was in Chinese but at my desktop it was in English.
2. The software on my desktop could detect the album and artist on my music CD but not on my notebook
Could someone advise and help me instal properly on my notebook.