Check with Samsung about updating the Samsung software.
For me, I just blow the software away and turn the drive into a plain drive. That secret zone junk has blown up on too many. Nice idea but who needs that.
I upgraded to Windows 10 from Windows 7 about a month ago. Recently had a big trip to London for my birthday, took about 250 photos and now went to save them on my Sammy External HD.
Did what I normally to create a back up job and it won't back up as it can't find a back up source ?
I suspect this may be due to the 10 upgrade and I can't downgrade now back to 7.
Has anyone come across the problem too ?