Yep, that's usual, if not universal. It's your responsibility to have a backup, not their responsibility to make one and copy it to the device you get (or get back) after the repair.
Sometimes lessons about backup do hurt.
Kees
When my Samsung Tablet stopped charging, up to the point that I could not even turned it on. I was advised to send it for "servicing" and AT NO POINT was I told that my pictures and logs will be lost. These were very important because they were pictures and journey entries from the first days after my husband's accident (Traumatic Brain Injury) and my stay with him at the hospital, I was told recording this will help me and my husband as a way of therapy. Now Samsung saiys they cannot recover the pictures and offer me a $50 gift card as compensation, which I consider a slap on the face. I have the transcript from my original conversation with their customer service agent and as I mentioned before I was never advised that my files will be lost. I;m considering taking them to court... just notenough time or energy right now. ![]()

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