I apologize for your experience thus far. If you could post your transaction number, I'd like to see if we can investigate this issue for you.
People, please be careful when purchasing Samsung LCD televisions. I have contacted them about my tv which is listed under the class action law suit for a bad inverter backlight power supply and because I did not word my tv's symptons the way that they wanted to hear it, they have decided not to repair my tv which i paid several thousand dollars for. Have purchased dvd and cell phones from Samsung. Was about to purchase a Galaxy cell phone, DON'T THINK THIS WILL HAPPEN NOW. I will have to contact the court in Oklahoma that is handling this case. Maybe the local tv and media also."