I'm sorry to hear about this situation. I don't like reading situations like this, so I'll do what I can to help.
First, updating a television is a bad thing, and I'm not sure why this was communicated to you. It's certainly in error, and if you can provide a transaction number from your call, I'll be happy to have someone in the call center review the call you had previously. If not, unfortunately, I have no recourse to track the call, but I would like to extend an apology for that.
Now, there is something that I may be able to assist with.
First, register your product online at the Samsung.com registration site. As this page states in the middle (by the green star) that registering adds an additional 3 months to your existing warranty.
Click on "Register Now" and submit it. That should cover you over the 45 days that the warranty expired.
Then, call 800-SAMSUNG with a fresh call, explain that your television developed an issue in the process of a firmware update, and that you've registered online to receive the additional 3 months of warranty. You may be walked through some troubleshooting, but go with it and then see if they'll set up a service call for your unit to be serviced.
If they still aren't able to help you out, ask for a transaction number for this call, post it here, and I'll see if I can have one of the service managers review the case.
I'd like to earn your loyalty back, and again, I'm sorry you weren't assisted the first time.
This morning I was updating firmware on all of my TV's and other componenets. The Samsung was the last of the bunch, and it seemed like everything was fine until it reached 100% - the display said something about the firmware error and cycled the power off. I was moving from firmware 1016 to 1021. Now it just keeps cycling itself on and off every 30 seconds or so. The cycle goes likr this - no red led light for about 15 seconds, the the light begins to blink and you hear the startup music, then the light stops blinking and NOTHING!! it repeats this over and over - the only way to stop it is to unplug it.
I called into Samsungs help line and was told it was my fault for trying to update the firmware if there was no problem!?! This is a poor excuse - there is no mention of this on the website - no warning in the instructions - and very poor customer service!!
Now I have a $1000 paper weight that they will not do anyting about since my warranty expired Sept 30, 2010 (45 days ago).
I am so angry about this! I have been brand loyal to Samsung for so long, and even paid extra for their their products instead of buying competing brands with the same features.
Anyone have any advice on how i can bring this TV back to life?