Samsung forum


Samsung LN-T4069F Software Update BAD SOFTWARE BEWARE

by sbcncsu / September 3, 2011 9:38 AM PDT

I noticed on the Samsung website today (9/3/11) that there was a new firmware posted for the 60/71 series LCD flat panel televisions, available as of 8/25/11. My LN-T4069F was working fine but I figured I had a few minutes and an empty thumb drive so I downloaded the software. I unzipped the file and installed it using the SW update feature from the television menu. The television told me that it updated successfully and the power on the set cycled off and then back on. When the power came back on, there was no video. I was able to hear audio but could not see any video, including the on-screen menu, the volume bar or the input name. The only thing the screen does is the backlight comes on, the screen appears gray, like it is being overdriven and nothing else.

This software update is bad software. Please get the word out that the software is bad and that everyone should avoid it like the plague.

I contacted Samsung customer service (using my Samsung Droid Charge telephone) and was told that the television was out of warranty and I was responsible for the necessary repairs. I was working with a customer service rep when my Samsung phone quit working and I lost the call, go figure (Verizon blames the phone). It didn't look like I was getting anywhere anyway, the term "out of warranty" kept coming up.

So, please do not update the firmware on your 69/71 series Samsung LN-T LCD flat panels!

I am so frustrated right now I don't know what to do. At least when the capacitors went bad in the power supply, it was an easy and cheap fix (sarcasm). I do know that I won't buy another Samsung TV.

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Samsung LN-T4069F Software Update BAD SOFTWARE BEWARE
by Samsung_HD_Tech Samsung staff / September 6, 2011 6:28 AM PDT


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Was able to revert back to the old firmware...
by sbcncsu / September 6, 2011 8:51 AM PDT

Luckily, I found instructions on how to "unbrick your TV" on another forum. The instructions required downloading the older firmware from the net. I found the old firmware and unzipped it. There were two folders represented and in order to get the firmware to revert back, I had to change the folder names of the unzipped software (swap names from one to the other) for it to work. It did and my TV is working again. I have spoken with a technician and when I told him I fixed it, he said "Do you mind telling me how you did it?" Seems Samsung is hearing from a few customers right now about this firmware.

Wilmington, NC

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(NT) Samsung LN-T4069F Software Update BAD SOFTWARE BEWARE
by richmom88 / September 17, 2011 12:41 PM PDT
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by richmom88 / September 17, 2011 12:50 PM PDT

TO: Samsung,

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