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Samsung LN-S4041DX Picture went black and there is sound.

by wildgame4me / April 13, 2009 5:17 PM PDT

I have had my LCD TV for two years three months. While watching a movie, with no indication of a problem, the screen goes black and I could hear the sound. I called Best Buy and the Geek Squad showed up at my house. They said the panel is bad, and charged me $175 for the 20 min visit. I have been researching online for a week hoping that someone has a different answer. I tried the flashlight and can see the picture and messed with the menu options. I tried turning the TV on and off and all I can get is the picture to flash on for a second then its black again. I really think that there is an issue with the power source to the panel.
I would like to know what powers the panel?

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Samsung LN-S4041DX Picture went black and there is sound.
by Samsung_HD_Tech Samsung staff / April 13, 2009 7:15 PM PDT

wildgame4me,

Are you using a cable or satellite box on the set?

--HDTech

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I did have cable service run to my TV.
by wildgame4me / April 14, 2009 2:29 PM PDT

I have it disconnected and been trying to turn it on without any services. It gives me a picture for a second and then turn black.
Tried it with a PS3 hooked up and cannot get anything but sound.

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I did have cable service run to my TV.
by Samsung_HD_Tech Samsung staff / April 17, 2009 6:12 PM PDT

wildgame4me,

I'm not sure it's the panel, or the electronics. I'll have to kind of go with what the technician says - particularly if every input delivers the same issue - since he's able to diagnose it and I'm not.

Did they give you a cost estimate on the repair?

--HDTech

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lns 4010 dx solution
by nighthawk626 / January 23, 2010 1:21 PM PST

I ran into the same problem when mine was 2 years 4 months old. I had added an HD cable box and suddenly the TV started acting up. A few days later it hit me that the cable box was 1080p while the TV was 720p. I shut the cable box off, pressed the MENU button on the box, made sure it was set to 16:9, changed the resolution from 1080 to 720 and the TV has been working fine ever since.

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