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Question

Samsung LED TV Model UE40C5100QWXXU

by Dec 1, 2012 4:54AM PST

I've got a Samsung LED backlit TV, just over 2 years old. Recently after about 5 to 10 minutes of being switched on it changes the picture with a lot of off colours and patches. You can still recognize the faces on the TV (sort of) but nothing else.

I've tried to update its firmware but it didn't let me "no file to upgrade".

Does anyone know what the problem is?

Thanks a lot.


Jef

Discussion is locked

5 Posts
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Clarification Request
Forgot to say...
by jefgrima83 Dec 1, 2012 4:58AM PST

Forgot to say...

The TV is connected to Sky box via HDMI and to Wii console. And it did the same with both.



Jef

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Answer
Re: Samsung LED TV Model UE40C5100QWXXU
by Samsung staff Dec 3, 2012 1:08AM PST
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Thanks for your message
by jefgrima83 Dec 4, 2012 4:52PM PST

Hi there,

Thanks a lot for your reply. Yes it is a UK model. I've contacted the UK Samsung products support team, but it didn't solve the problem. They've asked me to install the new firmware, but when I tried to do it it didn't let me, it continued saying "no file to upgrade". When I contacted them again and told them that it didn't let me they said that I have to take it for repair.
I would like to know what the problem is before I take it for repair. And I wondered whether there is anyone that know what the problem is. For some reasons it is starting OK and then after about 10 - 15 minutes the picture goes wrong. I would like to attach a picture for you to see but I don't know how to do it.

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Re: Samsung LED TV Model UE40C5100QWXXU
by Samsung_HD_Tech Samsung staff Dec 5, 2012 12:33AM PST

Hi jefgrima83,

Just so you know, these will be guesses. If it's possible in the UK, download the firmware to a USB and extract and then update that way. Sometimes there's a network problem. If it says that it's up to date already, then you're looking at some kind of hardware failure most likely. Which part would depend on a lot of things, not just what the image looks like on the screen. So the service suggestion is not unreasonable.

HD Tech

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Reply
by jefgrima83 Dec 5, 2012 6:02PM PST

Hi HD Tech,

I didn't say that the service suggestion was unreasonable. But I thought if someone knows what the problem is I can see whether it is worth it to repair the TV or to buy a new one. Because you have to pay a fee just for taking the TV in and then you have to pay the costs for repairing it as well. But I can understand what you're saying, it's not easy diagnosing a problem/fault without having the TV itself.

Thanks once again for your help.

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