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Resolved Question

Samsung LED TV and Soundbar problem on Freeview HD

by Jul 18, 2012 7:41PM PDT

I'm in the UK. On
19 June 2012 , I bought a Samsung UE46ES6540U. I also bought a Samsung
Soundbar HW-E450.
<div>Whenever I was on Freeview HD, running the
sound through the Soundbar,
the sound kept clipping and dropping for a millisecond. It was sporadic.
When running the sound through the TV speakers or using non- Freeview
channels there were no problems. </div>
John Lewis exchanged both the TV and the Soundbar (twice !) but the problem still exists. Samsung think it is a firmware problem but say it is not a known issue.

Anyone experiencing this problem ? I would be happier if I knew it was not just me !<div>
</div>

Discussion is locked

Hensonman has chosen the best answer to their question. View answer
4 Posts
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Best Answer

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Samsung TV and soundbar problem HD
by Dec 8, 2012 9:32PM PST

Hi There I have a similar problem on Freeview HD, running the sound through the Soundbar, the sound keeps clipping and dropping for a second or two and is sporadic and frustrating .When running the sound through the TV speakers there were no problems. Comet exchanged both the TV and the Soundbar but the problem still exists. Its not just you then...

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Samsung TV and sound bar problem
by Hensonman Dec 8, 2012 11:18PM PST

Hi. Thanks for the reassurance Jeremy. One for you. I have just installed Firmware v1029 and 1030 for the TV. They only came out the other week. And the sound clipping problems etc have gone. I run all channels through the soundbar and all work fine, including Freeview HD. So give yours a go. Samsung support did say a couple of months ago that it was problem with the transmission changing from 1080p to 1080i and that they were working on a firmware fix. It seems to have worked.

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Answer
Soundbar problem
by Jul 29, 2012 4:54AM PDT

Hi

I am having the same problem. Have not changed the tv or soundbar yet. Did you end up returning it and changing to another brand or just persisting with the problem?

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Answer to Glasgowbased
by Hensonman Jul 29, 2012 6:54AM PDT

Hi. I have stuck with both Samsung TV and the Samsung Soundbar. I like them both a lot - I just want them to work perfectly with each other ! Samsung have been fairly helpful. It is only in the last few days that they have confirmed it is a firmware issue and their engineers are working on an update. Uptil then, Samsung had been hesitant about the problem. I put my post up to see if anyone else had this problem as I felt I was alone. So I'm encouraged that there are more of us. I haven't been given a date of the firmware update yet.

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